Traditional servers for PBXs are expensive and require expert maintenance but a Cloud PBX uses IP-based telephony to provision and To uncover the best PBX system for small businesses, we explored user experience and call handling features. We maintain the equipment, host the service and handle all the upgrades for you. Inbound, outbound, SMS, multilevel The Wanatel Hosted PBX (also called Cloud PBX) is a complete business phone service utilizing the latest telephony technology: VoIP Voice over Internet Protocol.

Five9: Excellent option for businesses that require a flexible call center software Vonage: Best option for businesses that are looking for customizable plans GoToConnect: Ideal for organizations wanting unlimited international calling RingCentral: Great for businesses wanting a unified communications Nextiva: Best overall for companies needing an affordable and feature-rich hosted PBX system Make and receive calls over your 3G/4G or WiFi.We used our criteria to identify six hosted PBX providers that lead the pack:

It offers affordable plans, tons of call features, and is reliable. Although VoIP solutions offer similar call management features, some software is better suited for different use cases.Nextiva received a score of 4.88 out of 5, making it our best overall hosted PBX provider. With cloud PBX phone systems, the provider handles all of that so your teams can focus on getting their job done.

Essential: $21.95 per user, per month for unlimited calling in the U.S. Nextiva’s packages are affordable, yet provide every feature required of a PBX system. Pricing starts at $21.95 per user, per month with a prepaid 36-month agreement for five to 19 users. All plans come with unlimited internet fax, an auto-attendant, team messaging, collaboration, and video features.

Add-on services: Nextiva doesn’t limit your plan features. You can set up custom call flows, send invites to team members, and manage user permissions. Simple admin tools: The NextOS admin application helps you oversee all lines and users on one screen. Plus, you can quickly switch between devices and see real-time data on your Nextiva app. View all contacts and conversations on mobile or desktop devices.

Presence and head-up display: See which employees are available or use the invisible or do not disturb functions to finish your work without interruptions. When you add 11 or more users, you get an additional discount on your monthly plan cost. Ultimate: $49.99 per user, per month for 10,000 toll-free minutes, connected device status reports, and unlimited storage for documents, recordings, images, and videos*Pricing is based on an annual payment for two to 10 users. Premium: $34.99 per user, per month for automatic call recording, advanced call handling features, 2,500 toll-free minutes, real-time analytics, and customer relationship management (CRM) integrations Standard: $27.99 per user, per month for unlimited internet fax, 1,000 toll-free minutes, unlimited audio conferencing, and integrations with Office 365, Google Workspace, and Slack And Canada, voicemail-to-text, 100 toll-free minutes, and document sharing from Dropbox, OneDrive, and Google Drive

One to four users costs $29.95 per user, per month. GoToConnect provides one calling package with five tiers based on the number of users. For organizations with a global customer base, the best GoToConnect feature is free unlimited calling to 52 countries. Multilevel auto-receptionist: With RingCentral’s auto-attendant, you can add up to 250 voice menus and submenus, create a dial-by-name directory, and route calls to extensions, voicemails, or external phone numbers.Visit RingCentral GoToConnect: Best for Unlimited International CallingGoToConnect offers virtual business phone services with host PBX features, including high definition (HD) video conferencing, call routing, and unlimited call queues.

Tier 4: $21.95 per user, per month for 25 to 49 users Tier 3: $23.95 per user, per month for 10 to 24 users Tier 2: $25.95 per user, per month for five to nine users Tier 1: $29.95 per user, per month for one to four users

It is an advanced call routing feature that routes calls based on your customer’s caller identification number.Visit GoToConnect Vonage: Best for Plan CustomizationVonage is a hosted PBX provider offering affordable plans perfect for small business owners. VIP dial plan: Personalize the experience for your most important callers with VIP dial plans. Once found, they can be instantly connected. Dial-by-name: Get callers to the right person quicker by allowing them to bypass your virtual receptionist system and search by your employee’s name. You can ring all phones simultaneously, set a number of rings per extension, or choose alternative call plans for after hours. Advanced ring strategies: Decide how you want to set up your calls by defining your ring strategies.

Advanced: $39.99 per line, per month for 15 hours of on-demand call recording, call groups, visual voicemail, and white glove setup services*Plan pricing is based on one user, but Vonage offers discounts when you add more users. Premium: $29.99 per line, per month for unlimited video meetings with up to 100 participants, IP desk phone capability, a multilevel auto-attendant, and CRM integrations Mobile: $19.99 per line, per month for unlimited calls in the U.S., Canada, and Mexico, unlimited SMS messaging, and more than 20 app integrations If you need a low-cost PBX system for your small business but want to add features later, Vonage is an excellent option. There are three packages, starting at $19.99 per user, per month for one to four users.

Team messaging: Encourage employees to collaborate by giving them the tools to do so. Virtual voicemail: Set up a custom voicemail for each extension by creating messages for specific callers, out-of-office messages, or send all voicemails directly to your email. Top features include call queues, call recording, toll-free numbers, visual voicemail, and Vonage Support PLUS powered by Soluto™.

Pricing is based on a custom quote that considers your call volume, desired contract length, and the number of users. Five9 provides advanced features like speech recognition, interactive voice response (IVR), and screen recording. It comes with a unified communications platform allowing users to read and respond to social media messages, chat, or email.

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